Frequently Asked Questions (FAQ)

Shipping

How long does delivery take?

Australian orders typically arrive within 5-12 business days. International orders take 5-14 business days. Please allow extra time during peak periods.

Do you offer free shipping?

Yes! We offer free shipping on all orders, Australia-wide and internationally.

Will I receive a tracking number?

Yes, once your order is dispatched you'll receive a confirmation email with a tracking number.

Orders

Can I change or cancel my order?

Please contact us as soon as possible via our contact form. We'll do our best to help, but we cannot guarantee changes once an order has been processed.

My order hasn't arrived — what do I do?

If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the carrier on your behalf.

Returns & Refunds

What is your return policy?

We accept returns within 30 days for faulty or incorrect items. Change of mind returns are accepted within 14 days on unused, unopened items. See our full Return & Refund Policy.

How do I request a refund?

Contact us via our contact form with your order number and details of the issue. We'll respond within 2 business days.

Products

Are your products safe for pets?

Yes — all products are selected with pet safety and comfort in mind.

What sizes are available?

Sizes vary by product. Please refer to the size guide on each product page.

Contact

How do I get in touch?

You can reach us via our contact form. We respond within 1–2 business days (Mon–Fri, AEST).